Contact and Returns
***Coronavirus Update May 2020***
We are currently still open and accepting new orders. Please bear in mind however that we operating with fewer staff and are receiving a higher volume of calls and emails. Please do bear with us, we will get back to you but this may take us a little longer than usual during this time.
Freephone
0800 169 4144
Email
Post
Frame Company
Unit A3
Larkfield Trading Estate
New Hythe Lane
Aylesford
Kent ME20 6SW
In the event that you change your mind about your order and wish to return your frame for a refund, please contact us within 30 days of receiving your order. The return postage cost is the responsibility of the buyer.
In the event that a frame arrives damaged or there is a problem with your order please do let us know within 30 days of receipt and we will of course be more than happy to send a replacement to you.
Please ensure to contact us before arranging any returns so that we are aware of this and can advise of the full returns process and correct details.