Contact and Returns
***Coronavirus Update November 2020***
Thank you so much for choosing to order with Frame Company. We are thrilled to be receiving such an excessive volume of orders however as a result and due to the current situation that surrounds us, leadtimes may be slightly longer than usual. Please do be assured that in any event, we are working very hard to have all orders shipped and with our customers as soon as humanly possible.
We appreciate your kind patience and understanding during this time.
Freephone
0800 169 4144
Email
Post
Frame Company
Unit A3
Larkfield Trading Estate
New Hythe Lane
Aylesford
Kent ME20 6SW
In the event that you change your mind about your order and wish to return your frame for a refund, please contact us within 30 days of receiving your order. The return postage cost is the responsibility of the buyer.
In the event that a frame arrives damaged or there is a problem with your order please do let us know within 30 days of receipt and we will of course be more than happy to send a replacement to you.
Please ensure to contact us before arranging any returns so that we are aware of this and can advise of the full returns process and correct details.