Should you wish to return your items for a refund, you are free to do so within 30 working days of the date of order. Sadly we are unable to offer free returns so any unwanted items will need to be returned at your own expense. We are unable to reimburse your return postage cost or your original postage charge for returned goods. We strongly advise opting for a tracked service or asking for a free proof of posting receipt when you dispatch the goods so that you are covered.

You can return the unwanted items to:

Frame Company (Returns), Unit A3, Larkfield Trading Estate, Aylesford, Kent, ME20 6SW

Custom Items:

Please note that unfortunately, due to the personal nature of custom cut items, we are unable to accept returns for any custom made items as they cannot be resold, this includes custom cut mounts.